Tuesday, July 20, 2021

A second freephone number has been set up by the HSE due to the high demand on the existing Digital Covid Certificate freephone number.

Reports of lengthy waits of well over an hour to get through to an operator has sparked the decision.

The new number is 1800 807 008.

The HSE say it will cater for a significantly higher number of calls.

“Increased numbers of agents are available to answer your queries in relation to your vaccination certificate and to allow you to request your recovery certificate. The call centre will be focused on dealing with urgent queries in the short-term, so we are requesting that only those with an urgent query contact the centre this week i.e. those who are travelling in July. You can request your certificate at any stage over the coming weeks.”

Queries in relation to a certificate of a Covid-19 test obtained privately can be directed to your test provider.

If you need general travel advice, please go to gov.ie/travel.

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